Frequently Asked Questions
Everything You Need to Know About Our Trees & Garden Products
Welcome to our FAQ section. Here you’ll find answers to some of the most common questions about our trees, garden products, ordering process, delivery, planting, and customer support.
About Our Trees
1. What types of trees do you sell?
We offer a selection of trees suitable for a variety of gardens, outdoor spaces, and landscaping projects. Our collection may include ornamental, evergreen, flowering, and other popular garden tree varieties.
2. Are your trees suitable for UK gardens?
Yes. Our trees are selected with UK gardens and outdoor environments in mind. However, suitability can vary depending on the tree variety, soil, location, and growing conditions.
3. How do I choose the right tree for my garden?
Consider the available space, expected mature height and width, sunlight, soil conditions, and the overall look you want to achieve. If you are unsure, our customer support team can help guide you.
4. Do you provide information about tree size?
Yes. Product listings provide relevant information about the size and specifications of the tree wherever applicable.
5. Will my tree look exactly like the product photo?
Natural trees vary in shape, size, colour, and appearance. Product images are provided as a general representation, so the tree you receive may have natural differences.
Ordering
6. How can I place an order?
Simply browse our collection, select the tree or garden product you want, add it to your basket, and proceed through our secure checkout.
7. Do I need an account to place an order?
Depending on our checkout options, you may be able to place an order as a guest or create an account for easier future purchases.
8. Can I change my order after placing it?
If you need to make a change, please contact us as soon as possible. We will try to assist, but changes may not be possible once your order has entered processing or dispatch.
9. Can I cancel my order?
Cancellation may be possible depending on the status of your order. Please contact our customer support team as soon as possible if you wish to cancel.
10. Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you should receive an order confirmation by email.
Delivery
11. Do you deliver across the UK?
We aim to provide delivery services to customers across the United Kingdom. Delivery availability may depend on the product and delivery location.
12. How long does delivery take?
Delivery times can vary depending on the product, availability, delivery location, and carrier. Please check the relevant product and shipping information before placing your order.
13. Can I track my order?
Where tracking is available, tracking information will be provided once your order has been dispatched.
14. What happens if I am not available when my order arrives?
The delivery provider may leave instructions or arrange another delivery attempt. Please follow the information provided by the carrier.
15. Can I request a specific delivery date?
Delivery-date requests may be possible for some orders, but cannot always be guaranteed. Please contact us before placing your order if you have a specific delivery requirement.
16. What should I do if my tree arrives damaged?
Please contact us as soon as possible after delivery and provide clear photographs of the tree, packaging, and any visible damage so that we can assess the issue and assist you.
Planting & Care
17. Do you provide planting advice?
We aim to provide useful information about our trees and their general planting requirements. Always consider the specific requirements of the tree variety before planting.
18. When is the best time to plant a tree?
The ideal planting period can vary depending on the tree species, weather, soil conditions, and whether the tree is supplied bare-root, root-balled, or container-grown.
19. How often should I water my new tree?
Newly planted trees generally require regular watering, particularly during dry or warm periods. Watering requirements depend on the tree variety, soil, weather, and planting location.
20. Do trees require maintenance?
Yes. Trees may require watering, pruning, feeding, mulching, and general care depending on their variety and growing conditions.
21. Can I plant a tree in a small garden?
Yes, but it is important to choose a variety that is appropriate for the available space. Always consider the tree’s expected mature size before planting.
Payment
22. What payment methods do you accept?
Available payment methods are displayed during checkout. We aim to provide secure and convenient payment options for our customers.
23. Is my payment information secure?
We use secure payment processing methods designed to protect your payment and personal information during checkout.
24. Will I receive a receipt for my order?
Order confirmation and payment information will normally be provided by email after your purchase.
Returns & Refunds
25. Can I return an item?
Returns are subject to our Return & Refund Policy. Please review the policy before returning any product.
26. What should I do if I receive the wrong product?
Please contact our customer support team as soon as possible with your order details. We will review the issue and assist you.
27. What happens if my order arrives damaged?
Please contact us promptly and provide photographs showing the condition of the product and packaging. This will help us assess your claim.
28. How long does a refund take?
Once a refund has been approved and processed, the time it takes to appear in your account may depend on your payment provider or bank.
Product Availability
29. What if a tree I want is out of stock?
If a product is unavailable, you can check our website again at a later date for updated availability.
30. Do product sizes and availability change?
Yes. Tree availability, sizes, stock levels, and seasonal selection can change throughout the year.
31. Are trees available all year round?
Availability can vary depending on the tree variety, season, growing conditions, and stock levels.
Website & Customer Support
32. Is shopping on your website secure?
We take reasonable measures to maintain a secure online shopping environment and protect customer information.
33. How can I contact you?
You can contact our customer support team using the contact information provided on our website.
34. How quickly will you respond?
Our support team aims to respond to customer enquiries as quickly as possible during our business hours.
35. Where can I find your policies?
Our Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy, and other important information are available on our website.
Still Have Questions?
If you cannot find the answer you are looking for, please get in touch with our customer support team.
We’re here to help you choose the right trees and create a beautiful outdoor space.